Frequently Asked Questions
You’ve got questions. We’ve got answers.
Q: Where can I buy tickets? What kind of tickets are available?
A: You can buy tickets right on this website on the “Tickets” tab. There are general admission tickets, youth tickets, and VIP camping tickets available. Please buy your tickets here in advance to ensure you get the ones you want.
Q: I want to camp, what should I do?
A: You must purchase a VIP ticket to camp. Children under 10 years old are not required to have a VIP pass to camp. Each person entering the campground must have their own individual VIP pass or their own individual admission ticket to the festival.
Q: What’s included with the VIP ticket?
A: (1) VIP Admission Ticket, Early Site Access, (1) Camping Pass, (1) Parking Pass, Sunday Breakfast, (1) Ticket To Sunday Private Show, and (1) 25th Anniversary Poster.
Q: Where do I park?
A: Only VIP ticket holders can park their vehicle on festival grounds. General admission ticket holders and everyone else must either ride share (Uber, Lyft, etc.) or take provided shuttles. Shuttle information TBA.
Q: Can I leave the festival grounds and come back?
A: Yes you can.
Q: Can I pick up my VIP ticket/wristband early?
A: We will follow up with ticker holders after purchase.
Q: When can I begin to set up my campsite?
A: The campgrounds will open at 10 a.m. Saturday for you to begin setting up camp for the festival.
Q: Will there be a lost and found?
A: Yes, lost & found will operate during festival hours at the info/merch booth. Following the event, lost items will be held 30 days at the Grey Eagle Music Hall.
Q: What are acceptable forms of Identification?
A: The following are acceptable forms of identification for access to and the purchasing of alcohol:
State-issued Driver's License
Uniformed Services ID Card
Foreign Driver's License
Expired Driver's License + State-issued Temporary [Paper] ID
Q: Will Medical / First Aid be available?
A: We will have medical staff on-site for the entire duration of event. Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by during the event. If you need medical assistance, contact the nearest security guard, staff member, volunteer, or medic, or go to one of the on-site medical tents. If you're not sure whether it's an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the event and make it home safely.
Q: Are pets allowed?
A: Leave your furry friends at home with exceptions only for service animals as specified by federal and state law. You will be required to have the necessary paperwork.
Q: I can no longer attend, can I get a refund?
A: Trust us, you’re going to want to attend.
Q: Is my camera allowed into the festival?
A: Small point and shoot cameras, GoPros, and other cameras without detachable lenses are allowed into the festival.
Q: I have a media related question, who do I contact?
A: For those interested in press passes and any other media inquiries,please email us at firstname.lastname@example.org.
Q: How do I become a vendor/sponsor?
Q: Am I allowed to bring my own alcohol?
A: No, there is no outside alcohol allowed on festival grounds.